Customers can make their orders on-line or via phone. They haven't responded to my emails either. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. >"Please tell me what I should do?" I will NEVER buy from them again! I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. I sent you all of the information!!! In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. EyeBuyDirect Customer Service – 9.5/10. The arm broke the first week in June. Adrienne Naval Customer Service You Can Count On. They said they guarantee I'll be satisfied. I completely agree with you! The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Check out what 15,181 people have written so far, and share your own experience. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The lenses were supposed to be polycarbonate per the order confirmation. Data we collect when you sign up or when you order products. All rights reserved. They messed up my order and said that I have to pay for them to fix everything! 170 Austin, TX 78741. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! I took them in and had them tightenened. Companies are selected automatically by the algorithm. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. I purchased prescription sunglasses from this vendor. I asked for a refund and instead, they tried to sell me on more glasses. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Will have to live with the scars and facial discomfort the rest of my life. At the beginning of March, the glasses broke. Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Do you agree with Eyebuydirect’s star rating? The company was launched in 2005 by Roy Hessel. Do you think we sent you our prescription for fun or what? So, I bought another pair online in early March. I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Let us know how to help. AVOID THIS PLACE. They said that they were out of stock so I had to wait. The arm was really not on properly but I did not report it and I wore them anyway. EyeBuyDirect Customer Service Contact Info. Do you agree with Eyebuydirect’s star rating? | Read 14,621-14,640 Reviews out of 15,071 Well, I really needed those glasses so I paid. Quality of the frame was very cheap and customer service refused to do anything about that. Do you agree with Eyebuydirect’s star rating? Satisfied customer A year ago I went with my granddaughter to a local optician. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. Warn everyone one you know!!! No one ever responded. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" It has been almost half a year waiting. Nothing done to make this right. Are you kidding me? The new pair came in four weeks later in pieces. EyeBuyDirect 2801 S. IH 35, Ste. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. WORST COMPANY. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? And now you refused to refund? You can find contact details for EyeBuyDirect above. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. 1.2. I called to see what the hold up was and they said they were not in stock and they don't know when they will be. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. Check warranty first -- if they don't offer one, stay away. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. What a waste of money. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Why are your employees who collect the orders are so inattentive? I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. Cheap product, poor customer service! I canceled payment via my credit card company.. I finally received the new glasses on May 24. I asked her to get a printed prescription. This would have been the tenth or twelfth time I had worn them. | Read 14,481-14,500 Reviews out of 15,241 ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Great customer service + great pricing = what could be better? What can we help you with. I purchased a pair of glasses in March, I received the in April. What an inconvenience. Eye buy direct took my money and didn't send glasses at all. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. I had the SAME issue. Luckily, I asked for proof of delivery! We found the tactic somewhat annoying, but we had no trouble declining … The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. Do not order from these scam artists! You can find contact details for EyeBuyDirect above. The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Then someone told me they get their glasses in China and that is why they are so cheap. I fell and one of the lenses shattered. My glasses arrived with a stripped screw at the frame that holds the lens in. The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). One month later frame just cracked! We bought one pair of sunglasses and three pair with regular lenses. Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have had three pairs of glasses and they have seen harder times. I tried to contact the company via telephone and several emails, a total of 7x. The company custom-makes lenses according to a specific prescription. When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. The left arm just fell off. I would say they are from India, but I'm not sure. I called customer support and asked them to fix everything and they said that would cost me some extra cash! The glasses I recieved were very prettybut not made very durable. To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. And no, I never got an apology. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. A few months ago, I dropped those glasses on the carpet and the lens broke! What happened? I can't see anything wearing these glasses. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. AT least you got them, even though they were useless. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. Absolutely unacceptable. No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! Called them and demanded a full refund and they refused and hung up! Does EyeBuyDirect Do Black Friday? I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. When I wore them for about two weeks went outside in the cold and they broke in half. Do not buy from eyebuydirect.com they will rip you off! Try GlobalEyeglasses.com there service is better. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. Check out what 15,241 people have written so far, and share your own experience. Fortunately, I paid through pay-pal and have filed a claim. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. They are a rip-off in my opinion. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. I purchased eyeglasses from EyeBuyDirect in January, 2011. If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. Review authors value the most Diversity of Products or Services. I was shocked! Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. GIVE ME MY MONEY. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: | Read 14,701-14,720 Reviews out of 15,170 After about 2 weeks the screws started coming loose. I feel that they should have been better quality. Its a California address, so I would assume the employees are in California, but who knows? Turns out they were not. Initial EyeBuyDirect complaints should be directed to their team directly. If the phone doesn't ring busy, it just rings and rings. What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? Check out what 15,170 people have written so far, and share your own experience. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. Zenni and 39dollarglasses have excellent customer service and online chat help! | Read 14,661-14,680 Reviews out of 15,181 Over $25, 000 in medical bills. I went to put them on and the left temple came off in my hand. On day 32 of having them they literally fell off my face. Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. Initial EyeBuyDirect complaints should be directed to their team directly. I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. An additional $ 49.95 + shipping and handling they would do a one time replacement Read 14,621-14,640 out! Of stock so I will not buy from eyebuydirect.com they will break again so I had no glasses but! Wearing rimless glasses, but I did not report it and I still had ended up $... Email us anytime at eyecare @ eyebuydirect.com discomfort the rest of my.... Very cheap and customer service has always been their top priority, and what I should get what paid! Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, or in way. Lens showed that it was an acrylic and not polycarbonate way officially connected EyeBuyDirect! 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It just rings and rings get it repaired and was told no March the...